Terms and Conditions
For full terms & conditions go to https://sansmatin.co.uk/
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders (except over Black Friday). Alternatively, they offer a 24 hour tracked and signed service and a 48 hour tracked service.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri)
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at firstname.lastname@example.org
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at email@example.com with your tracking information and correct shipping address. They'll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, They cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Free exchanges and returns on all, undamaged/new condition shoes.
In order to qualify for a return:
Return in new condition - Your SMs must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
They must be returned within 30 days of the shipment date.