Terms and Conditions
There will be wet and potentially slippery surfaces in the float centre. You must behave with due care and attention during your visit.
You must not float if you:
• are under the influence of any drug including alcohol • have open wounds, sores, or rashes
• have any contagious illness or disease*
• have incontinence • have uncontrolled kidney disease
• have uncontrolled psychosis or schizophrenia
• have an uncontrolled seizure disorder
• have an uncontrolled heart condition
• have recently had chemotherapy
• are allergic to Epsom salt (magnesium sulphate) or hydrogen peroxide
• are in the first trimester of pregnancy
In the event that you have one of these conditions, you must consult your healthcare professional to get confirmation from them that it is safe for you to float and that by floating you would not put others at risk. If you develop one of these health conditions in future, you will no longer be allowed to float without the go ahead from your healthcare professional. If floating while on your period, you must use a tampon or menstrual cup to control your flow, as you would in a swimming pool. If you use a tampon please ensure it is fully inserted. If you suffer from severe motion sickness in other circumstances (EG in a boat, car etc.), there is a chance you could suffer from it in the pod. If you usually use medication to control your motion sickness in these circumstances, you may wish to consider doing so in the case of floating. If you are diabetic, please be aware that floating reduces the cortisol level in the body, which in turn lowers blood sugar levels. Floating reduces your blood pressure, so if you already have low blood pressure, please take extra care when exiting the pod. Sit up, then, pause to assess yourself before standing.
You must not float if you currently have COVID -19 or suspect that you may have it, or if you have had any of the following symptoms in the last 14 days, or if you have been in contact with anyone with these symptoms in the last 14 days:
• Continuous dry cough
• Fever / high temperature
• Loss of, or change in normal sense of taste or smell You must not come to float if you are self-isolating due to COVID-19, or suspected COVID-19. You must not come to float if you have been advised to shield at home.
You must follow current best practice based on sound scientific research to minimise the risk of transmission of COVID-19, including: • Using the hand sanitiser provided upon arrival in reception (after removing your shoes)
• Maintaining the recommended social distance from others when at the float centre • Covering your mouth and nose with a disposable tissue when you cough or sneeze
• Avoiding touching surfaces unnecessarily
• Wearing a face covering in common areas unless you have a valid health reason not to You must conform to current legislation relating to COVID-19.
If you have recently been in an environment where there is a high risk of COVID-19 such as working in a ‘frontline’ job in the NHS or care sector, you must change your clothes and shower before coming for your float. By coming to Float Hub you accept and agree that:
1. Float Hub is taking reasonable measures to mitigate the risk of transmission or coronavirus (COVID-19),
2. you will personally take all reasonable actions to mitigate the risk of transmission,
and 3. you choose to visit Float Hub at your own risk.
You must not come to float if you develop COVID-19 symptoms after booking but prior to your appointment. You must inform us by phone as soon as you develop symptoms, with as much notice as possible, so that we can reschedule your appointment. You must inform us by phone if you develop any symptoms in the days following your appointment. If you have a health condition, and are in any doubt about whether you can float safely, please consult your doctor before booking.
For your comfort, we also recommend that you do not come to float soon after:
• Caffeine (within the last 4 hours)
• A large meal within the last hour or so
• Waxing (EG within last 24 – 48 hours)
• Shaving (EG within last 12 – 24 hours)
• Giving birth (before you have healed)
• A new piercing or tattoo (If your tattoo or piercing is not fully healed, it is going to sting when it comes into contact with the salty water.
We advise that you wait 3 – 4 weeks after getting your tattoo or piercing, before floating. As a test, try applying hand sanitiser to the area. If it stings, you’ll want to wait a little longer before you get in the float pod) Receiving Instruction You must have recevied instruction on what is required when you float, before you first float. This is for your own safety. You will be given an orientation and instruction on your first visit, and can have this repeated at any time of asking. Waiver You must complete a waiver before you first float.
You will be emailed a link following making your first reservation to complete the waiver form. Please complete this before you come for your first float. If you arrive and have not yet completed an intake form you will be required to do so before you float, which may reduce the time available for your float. Mobility Float Hub is on the ground floor, predominantly on a level, with some 1:12 ramps.
You must be capable of independently moving around the float centre safely. Getting in and out of the float pod is similar to getting in and out of a bath. You must be able to do this unaided, or be accompanied by someone who is qualified and insured to help you with this. Cookies When you visit this website it places pieces of data on your device called cookies. Some of these cookies are used to track the actions you take on the website (such as which pages you visit). Information about these actions is recorded by Google and Facebook, who provide Float Hub with anonymised summaries about the actions of visitors to this website.
Float Hub uses these insights to help our efforts to bring the benefits of floatation to as many people as possible. By using this website you consent to this. Conditions of booking Payments, cancellation and refunds Full payment is due at the point of booking. If you book an appointment and need to cancel or reschedule that appointment, you must email email@example.com to let us know at least 24 hours in advance of the appointment time. You cannot reschedule your appointment more than 3 times. You must not come to float if you develop COVID-19 symptoms after booking but prior to your appointment. You must inform us by phone as soon as you develop symptoms, with as much notice as possible, so that we can reschedule your appointment. Unless due to COVID-19, if you give less than 24 hours’ notice you will not be able to cancel or reschedule. If you give less than 24 hours’ notice and fail to attend your appointment, you are not entitled to any refund. If you booked the float using a float credit you have on account, then that credit will be spent. If you arrive late for your appointment we cannot guarantee that you will be able to have a full 1 hour float. If you are very late, you may not be able to float at all.
Packages are non-refundable. Packages are non-transferable, unless explicitly stated otherwise in the description of the package. Unless otherwise stated, floats within packages remain valid for 3 months from date of purchase. Consent The minimum age to float at Float Hub is 18. We may require you to produce photo ID as proof of age.
You will need to provide the following personal information:
• First name
• Last name
• Email address
• Phone number
• Date of birth
• A declaration that you do not have any of the health conditions listed above
You consent to us storing this information in accordance with our privacy statement. If your circumstances change (including name, email address, etc.) you must inform us before you next come to float. Behaviour You will behave appropriately during your visit to Float Hub. This means that you will follow the reasonable instructions of the float centre staff. You will show respect to the staff, facilities and fellow customers at Float Hub. If in the judgement of the staff your behaviour is inappropriate you may be asked to leave, in which case you will comply. In this circumstance you will not be eligible for a refund.
You are required to have a shower and wash thoroughly (including your hair) before you float. You must not use any conditioner when you shower before you float (you are of course welcome to use your own products and conditioner after your float). You must not put anything into the float solution except your body. You must not add any perfumes, essential oils, bath salts, chemicals, or any other substance to the float solution. You must remove any makeup before floating
. We also ask that you take off any jewellery that can be removed. If you contaminate the float solution in any way you agree to pay up to £1200 towards the cost of making good the pod and solution, and offsetting lost income. To avoid contaminating the float solution with hair dye, you must not float if you have recently dyed your hair.
As a general rule, we recommend waiting at least 10 days, or 30 days for dyed shades of red. Please make sure that the water running through your hair when you shower at home is fully clear. Sometimes this can take a few washes. If there is any colour coming out, please leave it another wash or two before floating. Please be aware that there is no way around this, and wearing a swimming cap will not help.
If you cause damage to any towels, EG staining them with hair dye, we may have to charge you to replace the towel(s). You are responsible for any property damage you may cause, for example including marks to the surface of the float pods due to contact with your nail varnish. You are also responsible for your own belongings during your visit. Expectations We aim to ensure all prices and website content are accurate at all times, but if we make a mistake we may not be able to honour it. Everyone’s experience of floating can be different. It can take a little time to get used to it and really feel the benefits. We ask that you have no expectations. Please be aware that any expectations you may have about the nature of your float experience may not be fulfilled. You may have unforeseeable experiences. We will do our best to ensure that you enjoy your experience at Float Hub, but if you have any complaints please talk to us on the day, or send us an email as soon as possible afterwards. We will endeavour to respond to your email within 48 hours, and to work the issue through to a conclusion that we are all happy with.
Offers & deals
Referral programme For every new floater you refer, you will earn £15 float credit. A referral only counts if the person has never floated before at Float Hub. Gift cards Gift cards are non-refundable. The period of validity is clearly stated in the description of the gift card.
The person receiving the gift card must agree to these terms and conditions before they can float. Membership Here’s a summary of what you get as a member:
• 1 float per month within Monthly Membership, or 4 floats per month within 4 Float Membership
• Free 90 minute float upgrades, subject to availability
• The right to buy additional floats at a discounted rate
• No contract, and no setup fee • Unused floats roll over and do not expire while you remain a member
• Discount off retail goods
• Exclusive member perks & benefits via our 360 wellbeing partnership programme
By signing up for membership you consent to receive occasional emails about member-only special offers and deals, and other membership-related information. When you sign up to membership, you will need to input details of a debit or credit card. These are securely stored by our payment processor Stripe. The card will be charged the monthly membership fee on the day of the month that you signed up. Months are charged in advance. Paid membership fees are non-refundable and non-transferrable. You can cancel membership at any time, though we do ask that you stick with it for at least four months.
Cancellation can be done by emailing your request to firstname.lastname@example.org with at least 10 days’ notice before your renewal. If you choose to cancel your membership, any remaining float credits will expire 30 days after the date of cancellation. You may also pause your membership for up to 3 months out of 12. Membership subscriptions will automatically restart after any paused period. Memberships are not shareable, and floats purchased as part of a membership can only be used by the individual member.