Terms and Conditions
Tickets are non-refundable however you can send someone else in your place. Your chosen date can be moved up to 3 week's prior to the event taking place.
For Full Terms & Conditions head to:
COVID
By attending an event you are responsible for your own risk of contracting Covid.
Safety First – The following measures will be in place during the event:
-All equipment will be wiped down before and after the event
-Guests will be seated only with the participants that they have booked on with
-Events will have a maximum of 10-16 guests depending on available venue space
-All participants (not from the same group) will need to maintain a 2-metre distance
-A list of participants names and numbers will be kept for track and trace purposes
IF YOU ARE FEELING UNWELL DO NOT ATTEND.
If we do happen to go back into lockdown and the events have to be cancelled again you will be notified and your credits will remain.
TICKET CANCELLATION POLICY
Once a ticket is purchased it is non-refundable. However you are welcome to switch to another date if you let us know a week in advance of the event.
Please understand, while we want to be as flexible as possible, our events take planning and seats are limited.
If you need to reschedule, you can do so on our Facebook private message, or by emailing hello@paintchill.co. Make sure you include the details of the reservation and the name it was booked under.
If it’s less than a week till the event and you can no longer make it, you can always invite a friend to go in your place. We’ll be sad not having you at the event, but you’re welcome to give your ticket to whomever you’d like if you aren’t able to make it. Please note it is the responsibility of the individual to send someone in their place and not Paint Chill Co’s.
GIFT VOUCHERS
Your voucher is redeemable for any available public Paint Chill event. To redeem your voucher book onto an event of your choice and apply the voucher code at checkout. Please note our standard cancellation policy (above) applies to all gift vouchers.
Vouchers are valid till one year after the purchase date. If the voucher passes the due by date the voucher is forfeited. Vouchers will not be replaced past this date.
EVENT CANCELLATION
They try not to do this, however, on occasion an event may have to be cancelled due to lack of attendance or external factors such as bad weather or a venue pulling out. If this happens you will be given a gift voucher code to switch to another event of your choice. We apologies for the inconvenience this may have caused.
Enquiries
If you make an enquiry through our website we store your name, email address and phone number (if you provide one) to respond to your enquiry and for any future correspondence.
Events
If you place an order of tickets for one of our events we store your name and email address so that we can maintain a list of attendees for entry. We do not store any credit/debit card details on our website.
None of your details is used for any other reasons other than above unless you have opted-in to our email newsletter (see below).
