Terms and Conditions
Please read the Terms and Conditions carefully before purchasing. By purchasing with Treat Trunk you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.
Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Treat Trunk owns the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. While we will use reasonable endeavours to verify the accuracy of any information we place on Treat Trunk website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage.
When you place an order with Treat Trunk you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Any deviations should be brought to our attention immediately. Should you have any complaints, please send them to the contact email detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
Payment is via Stripe who accept debit and credit cards or Apple Pay.
Prices are in pounds sterling.
By purchasing a monthly Treat Trunk subscription, you are consenting to a recurring purchase that will charge you every month on the last day of the month. If you selected to receive a welcome box you will be charged for that immediately. Your subscription will be automatically extended for successive monthly periods, at the original subscription rate, removing any one-off discounts. Cancellation information can be found further down in our Terms.
If a subscription renewal fails, this may be due to a number of reasons. Any payment information that you have changed may affect the payment, or it may be due to insufficient funds on the card you have registered for payment. We will retry payment every day for 10 days, after which if payment is still unsuccessful we will cancel your subscription and any pending shipments.
Any contract for purchases made through the website will be with Treat Trunk. Treat Trunk must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Orders must be placed by the end of the month to begin your subscription the following month. Very occasionally we may have to replace certain items in the full size box if we run out of stock as we buy the stock before the end of the month to make sure the boxes are packed in time and the contents list is ready.
If you select a welcome box, a box will be posted within 2 working days of ordering. Your next box will be posted around the 10th of the following month, this will be your first box if you didn’t choose to receive a welcome box. Renewal payments are the last day of every month.
Shipping of Treat Trunk subscriptions are around the 10th of each month via Royal Mail 2nd class, however we cannot guarantee that this will always be the case and actual delivery dates can vary. You will receive a shipping confirmation once your trunk has been posted.
We aim to post one off trunks within 2 working days of receiving an order by Royal Mail and is on a 2 working day 2nd class service.
During a pandemic such as the Covid-19 crisis we may make fewer deliveries each week and delivery times may be longer.
Should your subscription order not arrive by the 20th of the month, please contact Treat Trunk. You must let us know within 14 days of shipping that your box hasn’t arrived for a replacement or refund. We will need to track this through Royal Mail to confirm it is lost before sending another.
Returns & Cancellations
We ensure all items that are posted to our customers are of the highest standard but should the item be faulty you can return within 14 days of receipt.
The contents must be posted back to us in the condition they arrived to you within 14 days of receipt.
Please send via tracked delivery as we cannot exchange or refund until the box arrives back with us.
We will post exchanges out within 2 working days of receiving your return.
If there is a problem with any of the snacks, please contact us at firstname.lastname@example.org.
Refunds take 5-10 days to clear in your account.
If you wish to return an item, please notify us by email at email@example.com. We will then process your return.
You can pause, cancel or switch your subscription at any time by logging into your account HERE. If you’re having difficulty doing so please email us at firstname.lastname@example.org
Photos – Photos shown are for illustration purposes only as snacks change monthly. Photos of box contents and item lists will be shared after the boxes have been received so as to retain the surprise element.
We sell 2 sizes of box – full-size (22-25 snacks) and mini (12-15 snacks). All snacks are vegan friendly which means they may have been packed in a factory that contains animal products but will not contain them in the ingredients themselves.
Please leave a note in the allergy box at checkout if you have any specific dietary needs and be sure to let us know if ‘may contains’ is OK and also it’s very important to double check ingredients on the packets as we are a small family business with 2 young children.
ALWAYS READ THE LABEL. If you suffer from known allergies, again, please read the product’s ingredients list prior to consumption. Treat Trunk does not accept responsibility for any adverse reactions caused by consumption of an allergen from our boxes.
While many of the snacks will be suitable for children under 3, some definitely won’t be. It is your responsibility to ensure your children are safe when consuming any snacks and to be mindful of any choke hazards. Please read the back of each individual snack packet and use your judgement when giving to children under 3 years old.
I, Sally Wade, am not a health practitioner so my views on healthy eating are from my own wealth of research and experience. We are nutritionist approved and regularly send them boxes to ensure they meet their approval. The snacks are healthier options than most of those found in your local sweet shop but they should still be eaten in moderation alongside a healthy, real food diet.