Terms and Conditions
Legal
Last updated: Thursday 20th May 2021
Your use of Our Site and the Services is subject to these terms and conditions together with any additional terms and policies referred to in them (“Our Terms”).
Introduction
Thank you for choosing Urban Yoga Lab, a great place to book a physical or virtual wellbeing services for your employees
These terms and conditions of service together with any terms and policies referred to in them (Our Terms) constitute a legally binding agreement between you and Urban Yoga Lab (“Urban Yoga Lab”, “we”, “us” or “our”). Urban Yoga Lab is a private limited company registered in England and Wales with company No. 12426670 whose registered office is located at the following address: 82B College Place, London, England, NW1 0DJ.
USE OF OUR SITE AND OUR APP
Our Terms govern your use of our website (“Our Site”) and also our App (“Our App”) and the Services. By using Our Site or the Services, you agree to comply with Our Terms.
Please read Our Terms carefully and thoroughly. If you do not accept Our Terms, you must not make a booking through Urban Yoga Lab for any Professional Service or purchase any Products through Urban Yoga Lab.
PERSONAL DATA
In order to provide the Services, we may collect personal data from you.
CONSUMER TERMS
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require Urban Yoga Lab to give you certain key information for there to be a legally binding contract between you and us. This information is set out below and is also linked in the email which we will send to you to confirm any booking you make through us with an Independent Wellness Expert or to confirm any purchase of a service.
ELIGIBLE USE
You confirm that you are of legal age to access and use Our Site and / or the Services and are of legal capacity to agree to Our Terms. You are not eligible to use the Services if you are under the age of 18. Our Terms apply to individuals only; for any corporate bookings, please contact us at info@urbanyogalab.com
OUR SERVICES
Urban Yoga Lab provides a purchase service (the Services). The Services allow you to book a range of Professional services (Professional Services) that are performed in each and every case by independent self-employed professionals (Independent Experts). In providing the Services, Urban Yoga Lab acts as the agent of the Independent Experts.
The Services we offer allow you to purchase Professional Services from a number of Independent Experts. In enabling you to purchase Professional Services through Our Site, we are acting as the commercial agent of those Independent professionals. As part of the Services, we also provide some ancillary services such as assisting with customer service issues (again in our capacity as agent for the Independent professionals).
Urban Yoga Lab is responsible in respect of its obligations to you in accordance with Our Terms which shall be legally binding. If you have any questions, complaints or requests for refunds, we can be contacted directly at info@urbanyogalab.com. Urban Yoga Lab will remain the point of contact for you for customer service questions.
Urban Yoga Lab shall, if requested, provide intermediary services between you and an Independent professional in connection with customer service or dispute resolution matters.
AGREEMENTS FOR PROFESSIONAL SERVICES
PROFESSIONAL SERVICES
When booked through us, the Professional Service you receive will be subject to the Independent professional's terms and conditions (Independent professional's Terms). You will be provided with and asked to confirm your acceptance of the Independent professional's Terms when making a booking through us. Urban is not a party to the Independent professional's Terms: these terms will solely be between you and the Independent professional who provides you with your Professional Service.
BOOKING AND PURCHASE PROCESS
BOOKING PROFESSIONAL SERVICES
You can make a booking via a meeting between us and your employees.
You may only make a booking of services up to two months in advance.
Full payment of the Professional Service Fee is due at the time of booking the Professional Service with the Independent professional through us. Full details of the prices are referred to below.
The Professional Service belongs to the Independent Expert who provides the Professional Service. Urban Yoga Lab, as the Independent professional's agent, collects or arranges for a third party to collect on our behalf, the Professional Service fee from you. Our receipt of the full Professional Service fee will discharge your debt to the relevant independent professional in respect of that booking.
We are appointed by Independent Experts to conclude bookings on their behalf as their commercial agent. Once your booking is accepted by us, you will receive confirmation of your booking from us via email.
By making a booking, you are responsible for:
- Full payment of the applicable Professional Service Fee;
- Ensuring the Independent Expert has access to your Designated Premises which must, in all cases, represent a suitable space in which the Professional Expert can be performed, with all appropriate facilities (including adequate lighting and heating). This is not applicable in cases where the service takes place online; and
- Ensuring the health and safety of the Independent professional whilst at your Designated Premises.
PAYMENT
We collect or arrange collection of payment of Professional Services Fees on behalf of the Independent Expert, each case, our receipt of your payment as agent for the Independent Expert discharges your debt to that Independent Expert for the amount paid.
PRICES
All fees and charges are inclusive of VAT where applicable or unless specified otherwise.
PROFESSIONAL SERVICES
The price of Professional Services (each a “Treatment Price” and collectively “Treatment Prices”) varies according to the type and duration of the Professional Service you book and also the location of the premises you have designated for the Professional Service to be provided to you by the Independent professional (“Designated Premises”). Treatment Prices are set from time to time and the Treatment Price you will be required to pay for a specific Professional Service (each a “Treatment Fee” and collectively “Treatment Fees”) will be determined by reference to the Treatment Prices in force at the date when that Professional Service is booked.
Professional Services Prices are liable to change at any time and according to fluctuations in demand across the platform, but changes will not affect any booking which you have already made.
YOUR RESPONSIBILITIES
In addition to the responsibilities noted above, it is your responsibility to provide complete and accurate information at the time of booking or purchase. Failure to provide complete and accurate information may result in a rejection of your booking request, cancellation of your booking, an inability of the booked Independent Expert to provide the Professional Service as requested.
In such cases where there has been a failure on your part to provide us with accurate information, our cancellation and refund policy will apply.
CANCELLATIONS AND REFUNDS
PROFESSIONAL SERVICES
You acknowledge that you do not have any statutory right to cancel a booking made for a Professional Service. However, you have a contractual entitlement to cancel any booking you have made with an Independent Expert through us in the following circumstances and on the described terms.
Subject to the cancellation being a Late or Very Late Cancellation (as described below), if you change your mind about your booking prior to the agreed appointment start time in that booking (“Appointment Time”) then the Independent Expert will be willing to treat your booking as cancelled (without requiring payment of all or any part of the applicable Professional Service Fee and without levying any cancellation fee).
- at least twenty-four (24) hours prior to the Appointment Time; or
- if the Appointment Time falls within twenty-four (24) hours of the time of booking, within ten (10) minutes of you having confirmed that you want to make a booking (“Grace Period”).
If your cancellation of a booking is:
- within twenty-four (24) hours of the Appointment Time; or
- after the Grace Period has elapsed,
then we will be entitled to retain (or charge, as the case may be) thirty per cent (30%) of the applicable Professional Service Fee because your cancellation represents a Late Cancellation.
You will also be charged the full Professional Service Fee if you:
- Cancel a booking other than as permitted above;
- Attempt to cancel a booking on or after the Appointment Time; or
- Fail to attend a booking at the Appointment Time and/or at the Designated Premises (or online platform).
- Fail to provide accurate information for your Independent Expert to attend the Designated Premises
- Fail to provide accurate and complete contact details or personal information such as but not limited to full name phone number and address
- Book a professional service that cannot be performed because you meet one of the contraindications that are mentioned on the treatment description page on our Website
A cancellation fee is charged in order to compensate the Independent Expert because it is not reasonable to expect the Independent professional to be able to provide a Professional Service at another booking where you cancel with short or no notice.
Cancellation fees may in our absolute discretion be waived where you have been unable to cancel a booking without incurring the cancellation fee for genuine reasons which were outside of your control. Where cancellation fees are waived by us, we act as agent of the Independent Expert who is the principal in supplying the Professional Service.
EXTENSIONS AND DELAYS
If you wish to extend the time you have booked a Professional Service, the Independent Expert will endeavour to fulfil your request. This is subject to the availability of the Independent Expert and payment of an additional charge for the extended time calculated in accordance with the Professional Services Prices.
If you are delayed and unable to start the Professional Services at the Designated Premises at the Appointment Time by more than 10 minutes then, unless the Independent Expert agrees to the contrary (which is within the sole discretion of the Independent professional):
- the Independent Expert is entitled to end the Professional Service at the time agreed when the booking was made without making any adjustment to the Price to reflect the reduced time of the Professional Service; or
- if you and the Independent Expert agree to proceed with the Professional Service for the full time allotted notwithstanding the delayed start time, then you shall be obliged to pay before the relevant Professional Service is given, an additional charge calculated at the rate set out with the Prices for extra time.
We will collect the Extra Time Charges as agent of the Independent professional.
URBAN YOGA LAB ACTS ONLY AS AN INTRODUCER
The Professional Services enable those seeking Professional Services to book appointments with Independent Experts seeking to provide such Professional Services. Whilst Urban assesses Independent Experts who wish to provide Professional Services, we do not guarantee or warrant, and make no representations regarding the reliability, quality or suitability of Independent Experts. This is entirely a matter for you. Accordingly, you acknowledge and agree that Urban Yoga Lab does not have any obligation to conduct any background checks on any Independent Expert and have no obligation in respect of any service they may provide.
When interacting with any Independent Expert you should exercise caution and common sense to protect your personal safety, details and property, just as you would when interacting with other persons who are unknown to you.
PROHIBITED USE
The Services are for your personal and non-commercial use and must only be used for the purposes of inquiring about or making bookings for Professional Services as expressly described above. You must not use Our Site, or the Services to do any of the following (each of which is strictly prohibited):
- Engage in any inappropriate behaviour including but not limited to illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behaviour;
- Restrict or inhibit any other user from using and enjoying the Services;
- Infringe the privacy rights, property rights, or other civil rights of any person;
- Harass, abuse, threaten or otherwise infringe or violate the rights of Independent professionals, Urban Yoga Lab (including its employees and personnel) or others;
- Harvest, data-mine or otherwise collect information about others, including email addresses, without their consent;
- Use technology or other means to access our computer network, unauthorised content or non-public spaces;
- Introduce or attempt to introduce any viruses or any other harmful code, files or programs that interrupt or otherwise or limit the Services, Our Site or Our App's functionality, or damage, disable or otherwise impair our servers or networks or attempt to do the same; or
- Engage in or encourage others to engage in criminal or unlawful conduct or breach Our Terms including misuse of the Services for unlawful or unauthorised purposes.
You agree not to breach Our Terms in any way which may result in, among other things, termination or suspension of your access to the Services. We reserve the right to disclose information of suspicious behaviour related but not limited to any of the listed above to law enforcement.
INTELLECTUAL PROPERTY
Urban Yoga Lab, the logo, brand and all other intellectual property rights, trademarks, service marks, graphics and logos used in connection with the Site, App or the Services (whether registered or unregistered) belong to us or our licensors (as are applicable) and are protected by intellectual property law. Nothing in Our Terms grants you any rights in the Site, or Services or the content within the same. All rights are reserved.
DISCLAIMER
As noted above, we introduce individuals seeking Professional Services to Independent Experts seeking to provide such Professional Services. We are not liable or responsible for the fulfilment of any booking or the performance of the Independent Expert. You acknowledge and agree that we are not responsible for addressing any claims you have as regards any Independent professional or any Professional Services, however we do try to assist by providing the intermediary services around resolving disputes and complaints as mentioned above.
OUR SERVICES ARE FOR GENERAL INFORMATION ONLY
Content on Our Site which is made available as part of the Services is provided for your general information purposes only. Nothing contained on Our Site or communicated any other way as part of the Services constitutes, or is meant to constitute, advice, opinion or guidance of any kind. We are not a health care provider nor do we provide medical advice or medical treatment. References in Our Site, and elsewhere to “treatment” and “therapy” or any similar terms do not refer to medical treatment or medical therapy. The information presented on Our Site and otherwise as part of the Services is not intended to diagnose health problems or to take the place of professional medical care. Should you have a medical issue you should always consult with a qualified medical professional.
WE CANNOT GUARANTEE OUR SITE, OUR APP OR THE SERVICES
We make no warranty or guarantee that Our Site or any other aspect of the Professional Services is suitable for your intended use, error-free, timely, reliable, entirely secure, virus-free or available. We make no guarantee of particular results or outcomes by use of Our Site, or any other aspect of the Services.
Nothing in Our Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit and nothing in Our Terms will exclude or limit our liability in respect of any: death or personal injury caused by the negligence of Urban Yoga Lab, fraud or fraudulent misrepresentation by Urban Yoga Lab, or any matter which it would be illegal or unlawful for Urban Yoga Lab to exclude or limit, or to attempt or purport to exclude or limit, its liability.
We are not liable or responsible for any errors in or failure to provide the Services due to your error or failure to provide accurate and complete information.
Whilst we make every effort to ensure that the Services are available, we do not represent, warrant or guarantee in any way the continued availability at all times or the uninterrupted use by you of the Services. We reserve the right to suspend or cease the operation of all or part of the Services from time to time at our sole discretion.
Use of Our Site and the Services is on an “as-is” and “as available” basis. To the maximum extent permitted at law in no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, loss of data, lost revenues, loss of goodwill, loss of anticipated saving or profits, or arising out of or in any way connected with the use or performance of the site or services, or with the delay or inability to use the site or services, or with the provision of or failure to provide the site or services.
INDEMNITY
You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, that arise from or relate to your use or misuse of, or access to the Services and otherwise from your violation of Our Terms.
MODIFICATION AND TERMINATION
We may modify Our Terms or terminate use of the Services at any time by giving notice to you. If you do not agree to any changes, you must stop using the Services. We may also change, suspend, terminate or discontinue any aspect of the Services including availability of certain features at any time for any reason.
SEVERABILITY
If any provision of Our Terms is deemed or becomes invalid, the validity of the other provisions shall not be affected.
GOVERNING LAW AND JURISDICTION
You agree that Our Terms for all purposes, shall be governed by and construed in accordance with English and Welsh law. You also agree to submit to the exclusive jurisdiction of the English courts as regards any claim or matter arising under Our Terms.
Please email legal@urbanyogalab.com for any other enquiries.
