WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept most major credit/debit card apart from Diners and Amex. We know time is of the essence so make things easier, we also accept Amazon Pay, Apple Pay, Google Pay and PayPal.
At TLC, we do our very best to ensure all our customers are happy. So much so, that we are now offering a bespoke order service for items within the Current Collection that you would like customised. (Bespoke sizing, different colours/fabrics, leg lengths, adjustments).
Bespoke orders will come with a £25 surcharge per order + Full RRP of the item.
• No Sale items can be repeated - only the Current Collection is available for special order.
• No returns unless the incorrect item is supplied or the item is faulty.
• Customer is fully responsible for all specifications. TLC will not take responsibility for incorrect specifications resulting in an unwanted item.
• Each separate item is subject to an extra £25 surcharge.
• All specials are subject to availability of fabrics and accessories.
• Should you require an item of clothing which is not part of the Current Collection, please e-mail us (link it) the exact specifications. (Fabric, size, pattern, fabric etc, along with any images). Our Design Team will then be in touch with a quote as soon as they can.
Why do we charge a £25 surcharge?
Because your item is hand made especially for you. The single item has to be cut and manufactured specially, alongside large factory runs. The individual pattern has to be located and adjusted and the fabric must be selected and tested. The whole process involves the attention of a number of individuals to monitor its’ progress in order to ensure your special order comes in exactly how you want it. Special Orders are therefore very time consuming and uneconomical. However we aim to please and we hope you enjoy this service.
HOW MUCH IS POSTAGE?
Standard postage is free for all orders. You can find out more information on our delivery service here.
HOW LONG WILL I HAVE TO WAIT TO RECEIVE MY ORDER?
We aim to dispatch orders same day if it was placed before 5pm. If the order is received after 5pm it will be dispatched the next working day and can take up to 5 working days to be delivered, however orders normally arrive within 3 working days.
DO YOU OFFER NEXT DAY DELIVERY?
We do offer Next Day Delivery and it available at the cost of £7. Orders must be received by 4pm for this option. You can find out more about our delivery services here.
DO YOU OFFER INTERNATIONAL DELIVERY?
Of course, you can select International Delivery when you check out. It is £8 within the EU and £12 for the rest of the world. You can find out more here. All international items are sent tracked.
If your order is delivered outside the UK, it may be subject to import taxes, customs duties and charges in the destination country, payable by the customer. TLC Sport has no responsibility for these charges.
WHAT DELIVERY METHOD DO YOU USE?
We use Royal Mail for most of our UK delivery, however we use a courier service for next day parcels. You can find out more here.
WHAT IS YOUR RETURNS POLICY?
We hope that you will love everything you purchase from us, however if this is not the case, we promise to refund or exchange any item you are unhappy with when you return it to us in a saleable condition within 28 days of purchase with all tags attached.
We are happy to offer a refund or exchange on all items returned to us in perfect, resalable condition, within 45 days of receipt of order with proof of purchase. All returns are processed same day, whether it is a refund or exchange.
HOW DO I RETURN SOMETHING IF I NEED TO?
When we send out your order we enclose a returns label, with full details on the invoice on how to return your order. If you have misplaced your returns form, please leave a note inside the return with your name, address, customer number, items you are returning and a brief explanation as to why you are returning them and if you want a return or exchange.
CAN I EXCHANGE AN ITEM?
Yes you can. Just send the items back in resalable condition and we can exchange the item(s) for you. We will also honour any promotional codes that were used on the original order.
WHY DO YOU WANT MY EMAIL ADDRESS AND TELEPHONE NUMBER?
Primarily so that we can contact you if there is a problem with your order; we find that most people respond faster this way. We will also contact you to let you know our latest news and special offers, however if you do not wish to hear from us we can take you off our list. The quickest way to do this is to click unsubscribe at the bottom on the newsletter. Otherwise email us here and we will remove you from our mailing list.
DISCOUNTS & PROMOTIONS
HOW DO I USE AN OFFER/DISCOUNT CODE?
To use a valid promotional/discount code, you need to enter it into the promotional code box on the checkout page.
THE MÓR CARD
Mór Card discounts don't apply in conjunction with any other offers, nor do they apply on already discounted items.
WHAT IS TLC SPORT'S HEAD OFFICE ADDRESS?
TLC Sport, TLC House, Earls Barton, Northampton, NN6 0HF
HOW CAN I CONTACT TLC SPORT?
You can contact us by emailing our customer support team here or by calling 01604 811 111 between 9am - 5pm Monday to Friday. You can find more information on our Contact Us page.
TLC Sport strives to offer a fast and efficient online shopping service. If for any reason you are dissatisfied with the service you have received, please contact us. We do need to know if things do go wrong so we can continue to improve our customer experience so please do get in touch with us so we have a chance to put things right before leaving us a review.
All complaints will come through to our customer support team at our Head Office. Email here or call 01604 811 111 9am - 5pm Monday to Friday.
Letters can be sent to: