Frequently Asked Questions
Purchasing Experiences
Everything to do with buying an experience or product on themorcard.com
Redeeming Experiences
All you need to know about redeeming The Mór Card experiences
Membership
Your one stop shop for all-things-membership at The Mór Card
Corporate Membership
Our 'Mór for Business' solutions and product offering
Gifting and Gift Cards
For all questions relating to buying as a gift and Mór Gift Cards
Partners, Brands, and Vendors
The brands behind the experiences we offer
How Mór Works
Tips, tricks, tools, questions, and answers...
Payments, Discounts, and Checkout
Everything related to paying for your experience(s)
Data, Privacy, and Legal
We care about your privacy
Company Information
About our company (Loytech Limited)
Purchasing Experiences
Why are you member-only?
We've built the UK's best platform for independent brands
We are members-only, which does mean you have to be a member to checkout with one of our products or experience, and we know that means that some people can't enjoy Mór. We don't do it to be elitist – we do it to bring our members the very best selection of exclusive brands from across the UK with exclusive deals, experiences, content, and Top Secret products. By being members-only we create what's called a "closed marketplace" for our vendors (the brands we partner with) which allows them a space to offer something they wouldn't usually.
What are the badges / icons used across the site for?
Helping you see why our vendors are unique
Every single brand featured on The Mór Card is unique and special. For lots of reasons. For a start, they're all independent brands working hard to deliver amazing products and experiences to our discerning members. We use badges and icons on product pages to help you find your new favourites. Browse all of our latest products and experiences and explore our badges to discover brands based on what matters to you.
Where can I find the Terms and Conditions that apply to individual experiences?
How to view an experience's Terms and Conditions
On every experience’s product page, you will see – to the right of the ‘Add to Bag’ button – a message showing the name of the vendor (the partner brand that is selling that experience) and the specific terms and conditions the vendor has applied to that experience. We recommend you read these T&C carefully before purchasing to ensure the experience is as you expect, fit for purpose, and suitable.
How do I find the deal I’m looking for?
Finding the right experience
We recommend browsing through our categories as a first port of call. This allows you to find brands you love, and also to stumble upon some you are not familiar with yet. We have a number of categories on the website including: Fashion & Accessories, Outdoors & Adventure, Beauty & Grooming, Culture & Learning, Food & Drink, Spa & Wellness, Home & Gifting and Impulsive Indulgence (where you can find gifts and experiences under £100). If you have a partner or experience you want to navigate straight to, you can find them by using the search function in the navigation menu.
How long is left when a product has "Limited Time Remaining"?
When will a Limited experience sell out?
There is no set answer for this, but a good rule of thumb is that a product will appear as “Limited Time Remaining” for two weeks; however, this does not necessarily mean that there are two weeks remaining when you see it. To avoid disappointment, we always recommend purchasing any experiences you are interested in as soon as possible once they reach the Limited Time Remaining category.
Why can I only order one of a specific experience?
Ordering multiple experiences
Many of our experiences are limited edition and exclusive to Mór. As such, these cannot be purchased en-masse, and each account is limited to one purchase at a time. It keeps it exclusive; it keeps it fun, and it keeps it fair. (Your best friend will be able to purchase though, so do spread the word! They might treat you…)
The experience I want is “Sold Out”.
Most of what we sell is limited edition
Many of the experiences listed on our platform are limited editions. If the experience is listed as “Sold Out”, then you are unfortunately too late on this occasion. We will often feature additional experiences by the same brand, so you can use the search function to try and find additional experiences or browse to find something similar. Sometimes we will re-publish very popular experiences also. Keep checking, or sign up to receive our newsletter – you can do this easily and quickly at the bottom of every page on the website. To hear about our new experiences and partners before anyone else, make sure you follow us on Instagram, Twitter, or Facebook.
Where is my order confirmation?
Don't forget to check your Spam / Junk folder!
Order confirmations are sent directly to the email address associated with the account. If you have not received yours, please do check your Spam or Junk folder. If you still can’t find it contact us for help.
The experience is not in the location I want it for.
We offer experiences across the UK
We love working with local and independent brands, but this means that many of our experiences are not available nationwide. Partners with multiple locations may also choose which ones are available and, if your nearest one is not shown, then that location is either not participating or has perhaps sold out already. While we always try to cover the entire country as much as possible, some experiences are only suited to single locations or regions. Try sorting experiences by location to find one that’s closer to you.
The experience is not on the day I want it for.
Dates and times for specific Mór experiences
If you have not yet purchased the experience and are looking to use it on a different day than outlined, unfortunately this is not possible. Partner brands are in control of what days their experiences are available on The Mór Card. This encourages exclusivity and ensures we can always opt for the days where customers can receive the best possible experience. If you have purchased an experience and wish to change the date you use it, please contact the partner directly to request a date change.
I can no longer see the Mór experience I was looking for.
When you can't find the experience you want
If you cannot find the experience you are looking for, try searching for the brand or experience name using the search function in the navigation menu. We sometimes move experiences which have a limited time left or are suited to different categories. If you cannot find the experience by using the search bar then, unfortunately, it has likely expired. Most of our experiences are listed for a limited time only. This allows us the chance to refresh the listings for our members, keep things interesting and also allow new partner brands (which we call vendors) to come on board. To hear about our new experiences first make sure you follow us on Instagram, Twitter, or Facebook. You can also sign up to receive our newsletter at the bottom of every page on the website.
How can I purchase a Mór experience?
Help with purchasing a product or experience including checkout
The best way to do this is through our online store at themorcard.com. All of our experiences are exclusive to our members, so you'll need to sign up to one of our three membership options via our website. Once you have found an experience you are interested in, simply add it to your bag and proceed to checkout. Once you are at the checkout, you will be prompted to sign in (or sign up for membership to The Mór Card). Once you have completed this step, simply add your card details and confirm the purchase. For more membership information about becoming a member, visit the Membership page. On this page, you’ll be able to learn more about the three membership options: Mór Individual, Mór +Plus, and Mór Corporate.
Redeeming Experiences
How long do I have to change the details of my order?
Changing something after purchase
You can alter some details after purchase, but some are time dependent (for example a delivery address for a physical product – which needs to be changed before dispatch). Please contact the partner brand / vendor with any changes.
How long will it take for my order to arrive?
For product purchases that are delivered to you directly
Please direct any questions regarding delivery of a product based experience to the partner brand / vendor directly. They'll be able to help with estimated delivery times.
Can I add people to my experience?
Adding extra guests to experiences
If you have purchased an experience and wish to include more people, you can usually achieve this by purchasing more of the same experience. If the experience is limited to one purchase per account, you will not be able to make any additional purchases with the same account. If the purchase is only for two people and you wish to add a third, you will need to contact the partner directly to find out if it is possible to add another person and arrange to pay, directly to them, the incurred cost.
Can I change the people registered on my experience?
Changing the name on your purchased experience
Most experiences will not require you to provide names or details of attendees; however, if the experience is unique and requires this information, please contact the partner brand (which we call vendors in our Mór Member Terms and Conditions) to inform them of the change. We expect this should not cause any concerns, although some custom experiences may not be as straightforward for detail changes.
My code does not work on the vendor’s site.
Help when your unique redemption code doesn't work
If your unique redemption code is not working, please firstly double check it and try again (it happens to us all!) then check the expiry date on your order confirmation email. All Mór codes are securely stored for, and checked in conjunction with, our partners to ensure they work correctly at the point of creation. If the code is still valid and does not work, the best method is to contact the vendor as there may be a malfunction on their site. You can always contact us and we’ll help.
I have purchased a physical product – how does the process work?
When it's a physical product rather than an experience
Most product experiences are redeemed in the same method as other experiences. You will receive a code which is then used on the vendor’s website to redeem the experience (in this case a physical product) and arrange for it to be delivered to you. In rare circumstances where this is not the case (for example you might collect your product in-store or at a specific venue because it is tied to an event), please check your order confirmation email which will explain everything in detail.
How long do I have to redeem my experience once purchased?
Redeeming your experience before it expires
This depends on the specific experience you have bought. Our standard redemption window is 12 months, although we always recommend reading the Terms and Conditions of the experience prior to purchase. This will indicate if you have less or more time than the standard. For example, some experiences may be date-specific and only available on one specific date – like a live event.
How do I redeem my Mór experience?
Help with redeeming purchased experiences and products
Each experience from The Mór Card could be redeemed in slightly different ways, as the redemption instructions are set by our brand partners (which we call vendors). So it does depend on the specific experience you have purchased. But the most common redemption method applies to most of our experiences. You will receive a unique code by email, either with or shortly after your order confirmation. This will then be available to use on the vendor’s own website, or you might simply need to quote this code when making a restaurant booking, or it could be that you need to print out the code and take it with you. Rest assured, no matter which experience you purchase, your order confirmation email will always clearly explain your next steps and how to redeem your experience. If you have any questions, please contact us for help.
Membership
Did Mór not used to have a free membership option?
Yes, but we no longer do, sorry...
When we first launched The Mór Card at the start of 2021 we had a free membership tier (called Standard Membership, vs. Premium Membership). But we made the decision to be members-only after careful consideration and lots of research with our members, vendors, and Clients. At that point, 90% of our purchases were being made by people who held full membership, so it was clear to us that doing so was the right thing to do. Being member-only has made it even more attractive for our vendors (the brands we partner with) to offer products and experiences they wouldn't usually – because we're more exclusive. It also means that our Individual, +Plus, and Corporate Members really are accessing can-not-find-anywhere-else experiences, which is what we always set out to do.
Why do I have to be a Member?
Sorry if it seems unfair, but this is why we do it...
We are members-only, which does mean you have to be a member to checkout with one of our products or experience, and we know that means that some people can't enjoy Mór. We don't do it to be elitist – we do it to bring our members the very best selection of exclusive brands from across the UK with exclusive deals, experiences, content, and Top Secret products. By being members-only we create what's called a "closed marketplace" for our vendors (the brands we partner with) which allows them a space to offer something they wouldn't usually.
I'm a Corporate Member, does that make me a Member?
All Corporate members are Premium members
Yes! Welcome to Mór – we're delighted to have you as a member. As a Corporate member (where we work with companies to offer Mór membership to their most valued employees or customers) you'll have full access to every aspect of The Mór Card – just as if you'd bought membership yourself. You’ll also get access to all of our corporate-only exclusives. View the complete set of additional benefits you’ll have access to with Mór Corporate over at our membership page.
Where can I find your Membership Terms and Conditions?
Quickly link to our Membership Terms and Conditions
Our up to date Membership Terms and Conditions can be found here. You can also find a link to this document in the footer of every page of our website.
Can you take away my membership?
Breaching our terms of use
Yes, we can. We have the right to suspend or cancel your Mór Member Account, or parts of it, if in our reasonable view you appear to be in breach of any of these Terms in any significant way or in the event of any fraudulent, abusive or other activity or misuse we determine to be unfair. If your Mór Member Account is cancelled this will not affect any prior purchases already made on our Mór Platform.
What should I do if I don’t want to be a Mór Member anymore?
Leaving Mór
You can ask for your Mór Member Account to be deleted at any time by contacting us (see How do I contact you?) If you submit a request to close your Mór Member Account within 14 days of your Account being opened, you shall be entitled to a full refund of your paid Mór Membership Fee if you have not made a purchase of a Vendor Offer. If you submit a request to close your Premium or +Plus Mór Member Account more than 14 days after opening your Account, or within 14 days of opening your Account but you have already purchased a Vendor Offer, you will not be entitled to any refund of your Mór Member Account Fee. No refund will be payable upon the closure of a Mór Member Account where the Mór Membership Fee has been paid by a third-party sponsor. Please note that Mór retains the right to close your Mór Member Account in the event you do not comply with these Terms and/or your conduct is considered to be inconsistent with these Terms and our other policies, including our Website Terms and Conditions. If we do this, you will not be entitled to a refund of any paid but unused Mór Membership Fee (if applicable).
Please tell me more about being a Mór Member.
Everything you need to know about membership
You may choose to register as a Mór Member by paying the Mór Membership Fee. For up-to-date information on the cost of becoming a Mór Member, relevant subscription terms and the benefits please see our membership page. Once you have registered as a Mór Member you will be able to browse our Premium Mór Member-only content on the Mór Platform. You may also be sent a physical membership card. Your Mór Member Account will automatically renew for a further year at the end of your current term however we will provide advance notice beforehand. Please note that if your Mór Membership Fee is paid by a third-party sponsor (we call this Corporate Membership), your membership will not automatically renew.
Who is eligible and how can I become a Mór Member?
Eligibility for membership and some house rules
To become a Mór Member you need to register with us. We require your full name and email address to register, and you will be asked to create a secure password for your Mór Member Account. We will then send you a registration email which you will be required to verify to complete your registration as a Mór Member. Please note you must be at least 16 to become a Mór Member however certain experiences may only be available to those who are 18+. We may need to ask you for your date of birth and some of our third-party vendors may need you to provide photo ID – for example if the experience you purchase is related to alcohol. By registering as a Mór Member you confirm that you agree to and accept these Terms. By agreeing to these Terms, you also confirm that you agree to and accept our Privacy Policy and Website Terms and Conditions.
I am a member but I can’t see some of the experiences – why is this?
Make sure you are logged in to see member-only content
If you are a member but cannot access some experiences (for example – our Top Secret experiences), this may be because you are not logged in. Please log into your account to access all member-only content.
What is Mór Membership and how much does it cost?
The benefits of being a Mór Premium Member
We are a members only site and to purchase anything from The Mór Card (except gift cards) you have to be a member. Membership allows you to access all content and experiences on our site – including our Top Secret deals. More information can be found on our membership page. Annual membership starts from £79.
Does my annual membership automatically renew?
Mór memberships are for 12 months
Yes, your membership will automatically renew. Once purchased you can cancel at any time, and we will always remind you (by email) prior to automatic renewal.
How do I become a Member?
Becoming a member of The Mór Card
There are two ways to become a member of The Mór Card. You can do this by creating an account via the navigation bar, or by creating an account on our checkout page. Both options lead to you becoming a member and enjoying full access to our brands, experiences, products, and exclusives. You can find the benefits of membership by visiting our membership page.
How do I redeem my Mór gift membership?
Received the gift of Mór membership? Lucky you! Find out how to redeem it here...
If you have been given the gift of membership, you’ll have a whole year (from when you activate it) to enjoy being part of our exclusive club. To redeem your gift and activate your membership, you need to navigate to your account page or our membership page. From here, you will find the option to purchase membership and become a member. Add membership to your bag, proceed to the checkout, and you can redeem your code there.
What is a Mór +Plus Membership?
Work-focused experiences and more
In addition to our Mór Individual and Mór Corporate membership options, we are now also offering Mór +Plus – an opportunity for individual members to get the best of both worlds. As well as granting you access to all the same products and experiences that you’d get with a Mór Individual membership, Mór +Plus gives you access to our work-focused experiences too. This option is perfect for freelancers, anyone self-employed, or busy people in search of a better work-life balance. Find out more over at our membership page.
How much is membership?
Membership's annual membership fee
Our prices vary between the three membership options: Mór Individual is charged at £79 per member per year, Mór +Plus is charged at £99 per year, and Mór Corporate is charged at £49 per year. You can find out everything you need to know about being a Mór Member – including full details of the benefits of membership – by visiting our membership page.
Corporate Membership
How does Corporate Membership work?
Discovery, savings, and work life balance...
The Mór Card connects your valued employees with the UK’s best independent premium brands. They receive exclusive discounts and get access to limited editions not available anywhere else. With a focus on investing in experiences, not just buying ‘things’. It’s the ultimate reward for your people, helping them maximise their downtime, and promoting a healthy work life balance. When you become a Corporate Member your employees will receive exclusive access to The Mór Card – each with their own full membership and individual logins. They can then explore our curated (and ever-changing) mix of independent brands, find products and experiences based on attributes they care about. All whilst enjoying savings of 10-50%.
What does the Corporate customer experience look like?
We're CX obsessed... With simplicity a key focus
Mór Corporate Membership is very easy to use – for your employees and for you. 100% digital, we can enrol your people in one quick and easy step. Unlike many other benefits programs, we can launch within hours, not months. Logging in at themorcard.com they can browse for experiences, read all about the brands, and purchase products and experiences in just a few clicks. Mobile, tablet, desktop, 24/7/365.
What is offered on Mór Corporate Membership?
Mór Corporate Membership is the all-exclusive members-only home to hundreds of independent brands in, and from, the UK. Our platform is split into collections to help members find their new favourites:
- BEAUTY & GROOMING
- CULTURE & LEARNING
- FASHION & ACCESSORIES
- FOOD & DRINK
- HOME & GIFT
- OUTDOORS & ADVENTURE
- SPA & WELLNESS
- IMPULSIVE INDULGENCES
Corporate Membership-exclusive collections:
- COMPLIMENTARY BENEFITS
- ESG & CSR
- INSTANT SAVINGS
- LIFE & BALANCE
- WELLBEING HUB
- WORK & PRODUCTIVITY
- TEAM TOOLS & TREATS
We offer limited edition collections (Father’s Day, Summer, Staycations, etc.) throughout the year, we have experiences for every budget, and we can even host your other company benefits too.
How do Corporate clients typically use Mór as an employee reward?
We provide unique employee benefits and rewards
Our Corporate Membership clients tell us Mór usually adds value in three ways: ATTRACT TALENT Today’s talent is much more focused on finding the right work environment for them. Company benefits play a large part in their decision-making process when joining a company. Offering a premium benefit like Mór shows them that you care about the things that they care about. RETAIN TALENT People don’t just leave companies to earn more money. With average cost-to-the-company of an employee leaving being more than £2k, Mór helps you demonstrate that you value your employees, you are committed to work-life balance, and you’re invested in making sure they maximise their time out of work. REWARD TALENT From regular informal thank yous to formal incentive programs, it’s never been more important to reward your key employees. 68% of people say that they don’t always feel valued at work and 42% would swap a pay rise for a thank you. Mór helps you show your people that you appreciate them and the jobs they do.
What is Corporate Membership?
Membership for your employees or customers
Corporate Membership is designed for businesses. It allows you to make The Mór Card available as a loyalty benefit or reward for your valued employees or customers. Mór is members only so the only way for your employees to access our experiences is to become a member – either paying a £79 annual membership fee (or £99 annual +Plus membership fee) themselves or by benefitting from Corporate Membership. You can find more information at our membership page.
Can I use Mór for business?
Sign up to Corporate Membership
Mór membership is only made available and intended for domestic and personal use as per our Mór Member Terms and Conditions. Corporate Membership is available for business users – starting from just 10 memberships – and comes with a variety of exclusive benefits:
- EXCLUSIVE BRANDS (our whole site is member-only)
- EXCLUSIVE EXPERIENCES (our whole site is member-only)
- EXCLUSIVE CORPORATE-ONLY OFFERS
- TOP SECRET OFFERS (logged in member-only)
- INVITES TO MEMBER EVENTS
- ACCESS TO MEMBER-ONLY CONTENT
If your employees were to buy membership separately, they would pay £79 per year (or £99 per year for a +Plus membership). Instead, as Corporate Members they receive full and unlimited access to everything-Mór; knowing that you, their employer, has gifted that to them. From rewarding employee loyalty to providing exclusive benefits to your most valuable customers, gifting annual membership to The Mór Card is the ultimate way to say thank you, to engage, to attract, and to retain talent. Get in touch to find out more and sign up to the Mór Corporate Membership.
How much is Corporate Membership?
Pricing is set on a tiered basis
When we created Corporate Membership for Mór we wanted to make it as accessible as possible for our clients. The employee benefits sector is full of expensive options that don’t get used very much by employees – and we wanted to change that. We operate a volume-based tiered pricing model which does cater for enterprise users with 10,000+ employees – but also serves smaller companies, with plans starting at just 10 employees.
Gifting and Gift Cards
I'm not a member, can I buy a gift card for someone?
We have member and non-member options...
Yes, you can – but make sure you purchase the right gift card... We have options for recipients who are already / are not yet a member. If you are, or the intended recipient of the gift card is, not a Mór Member a gift card that includes Mór Membership (i.e. “Membership + £100”) must be purchased. A ‘spend only’ gift card (i.e. “£100”) is only suitable for existing Mór Members.
Where can I find the Terms and Conditions that govern Mór Gift Cards?
Quickly link to our Terms and Conditions for Gift Cards
Our up-to-date Terms and Conditions for Gift Cards can be found here. You can also find a link to this document in the footer of every page of our website.
What are the rules for Gift Cards?
We have specific T&C for Gift Cards
All of the rules for Gift Cards can be found within our Mór Gift Card Terms and Conditions. Mór gift cards cannot be exchanged for cash. Mór gift cards shall be valid for 12 months from the date of purchase or last use. If you make a purchase of a Vendor Offer with a Mór gift card that Vendor Offer is subsequently returned, the value of the Vendor Offer will be credited to a gift card; you will not receive a cash refund. If a Vendor Offer is excluded from redemption by gift card, this will be clear on the applicable Vendor Offer page on the Mór Platform. We reserve the right to refuse to accept a gift card that we deem or suspect to be tampered with, duplicated or otherwise affected by fraudulent activity.
I have received a gift card, but no experiences match what I'm looking for. What should I do?
Can't find the right experience?
The best thing to do is to check back regularly for new experiences. Gift cards last for 12 months, and we are consistently updating our experiences. This means something is likely to be introduced which matches your interests. To hear about our new experiences and partners before anyone else, make sure you follow us on Instagram, Twitter, or Facebook. You can also sign up to receive our newsletter at the bottom of every page on the website. Additionally, you can let us know your favourite brand(s). You can do this in the footer of any page on our website.
I want to purchase an experience as a gift – can I do this?
Presenting the ultimate present
Our site is exclusively available for Mór Members, so – unfortunately – non-members cannot purchase any experiences. But... You can purchase a Gift Card, either for a specific level of spend (i.e., £100) or 'membership plus spend' (i.e., Membership + £100), and gift it to someone.
How do I redeem my Mór gift card?
Help with spending your Mór gift card
To redeem a Mór gift card, simply add your chosen experience(s) to your bag and proceed to the checkout as usual. Once you have reached the checkout page, simply enter the code from your gift card into the box marked “Gift Card”, then click Apply. This will discount your total by the amount valid on the gift card. If the amount on the gift card is greater than the experience total, the remaining amount on the gift card will still be valid for additional purchases.
Can I give my employees a gift card?
The ultimate thank you and reward
We work with companies of every size, up and down the UK, to create an exciting employee benefit and rewards program with Mór at the heart. Within this program, which we call Corporate Membership, employers can give employees gift cards, one-of-a-kind experiences, and other treats. From incentives planning to motivational rewards, there's something for everyone at Mór.
Partners, Brands, and Vendors
Why the focus on independent brands?
Mór is all about the best of British independents
Because we love independent brands. We always have, we always will, and we're delighted to have some of the very best in the UK represented on The Mór Card. There are countless ways of purchasing 'stuff' from global brands, big box retailers, and faceless corporations online. Indeed, the Internet has done a great job at making almost anything available to anyone, anywhere, at any time. But that's not what we're about. We hand-pick, curate, and bring our members the best indie businesses – from hip new start-ups to multi-generational families of makers. It's how we like to shop, it's because we believe in buying local, and it's what our members tell us is important to them.
Can third-party vendors providing Vendor Offers be changed?
How we work with our partner brands
Yes – and they change all the time, for good reason... The Mór Platform is all about bringing you the best and most up-to-date independent brands so third-party Vendors and the availability of Vendor Offers will change frequently. However, if you have purchased a Vendor Offer with a specific Vendor this will still be valid for the time period (if any) specified in the Vendor terms that apply to that Vendor Offer when you purchase it. Even if the Vendor concerned no longer features on the Mór Platform.
How does my brand become a seller on The Mór Card?
Want to work with Mór as a vendor?
If you are an independent business, based in the UK, and interested in partnering with The Mór Card, you can do this by contacting our team.
I cannot find my favourite brand on The Mór Card.
We want to hear what you want to see on Mór
If you are looking for a specific brand, try searching for them. The search bar can be located in the navigation menu. If you still can’t see it, you can request your favourite brand via on Instagram, Twitter, or Facebook. Don’t worry if you can’t find your usual brand, as there are still plenty of experiences to choose from. Why not take a browse and possibly stumble on your next favourite? We are all about helping you find your new favourite, can’t-live-without, and yet-to-be-discovered brands. To hear about our new experiences and partners before anyone else, make sure you follow us on Instagram, Twitter, or Facebook. You can also sign up to receive our newsletter at the bottom of every page on the website. One last thing – make sure you're logged in! Some of our partner brands keep their experiences private... Our 'Top Secret' experiences can only be seen by logged-in members.
How Mór Works
What is Mór's role and who is responsible for fulfilling orders?
Mór is a sales agent on behalf of the third-party vendors
Mór operates the Mór Platform on which you can make purchases from our third-party vendors. Mór is a sales agent on behalf of the third-party vendors and is not the retailer or vendor of any Vendor Offers. Payment of the purchase price to Mór for a Vendor Offer shall be deemed for all purposes to be payment of the purchase price to the relevant third-party vendor. The agreement to purchase a Vendor Offer is between you and the relevant third-party vendor. The terms and conditions that apply to the purchase of a Vendor Offer are those of the relevant third-party vendor, which you will need to accept at check-out. Mór is not in partnership with any of the third-party vendors who may provide Vendor Offers. The third-party vendor that you purchase a Vendor Offer from is responsible for: the fulfilment of your Vendor Offer; any defects, deficiencies, faults or other issues relating to a Vendor Offer (or any goods, services and/or experiences provided in relation to such Vendor Offer); any death, personal injury or damage to property arising out of, or in connection with a Vendor Offer (or any goods, services and/or experiences provided in relation to such Vendor Offer); or any breach of its agreement with you or any other applicable laws relating to the Vendor Offer. If there are any disputes, claims, complaints or issues relating to a Vendor Offer purchased on the Mór Platform, then your rights and remedies are against the relevant third-party vendor and not Mór. Any cancellations or requests for a refund in respect of Vendor Offers purchased on the Mór Platform should also be directed to the applicable third-party vendor and shall be dealt with in accordance with the vendor terms and conditions applicable to such Vendor Offer.
How does the Mór Platform work and what are the benefits?
All about how we operate
We operate the Mór Platform – which allows you (as a member) to access a range of Vendor Offers from our third-party vendors. Our third-party vendors represent a variety of sectors: Fashion & Accessories, Outdoors & Adventure, Beauty & Grooming, Culture & Learning, Food & Drink, Spa & Wellness, Home & Gifting and Impulsive Indulgence (where you can find gifts and experiences under £100). Our third-party vendors include famous brands that are category leaders as well as independent challenger brands. We act as a sales agent for our third-party vendors in relation to the sale of Vendor Offers to you via the Mór Platform, in return for which we are paid a sales fee by the relevant third-party vendor. Please note we make no guarantees about the availability of any Vendor Offer you see on the Mór Platform, which are available on a first come first served basis and these are subject to change at any time.
I am having trouble accessing my account.
Reset your password in one click
If you have forgotten your password, you can reset it using the “Forgotten Password” link on the account login page. This will send a password reset link to the registered email address.
What is ‘My Membership’ on the website?
You'll find 'My Membership' in the website's menu
The My Membership area is where you will find all the information relating to your membership. Here you can update your saved payment details, delivery address, personal information and more. You can also see all of your historic and current Mór orders.
Why are some experiences only available to people aged 18 or over?
Following the law on not selling to minors
We occasionally sell products or experiences which are only available to people aged 18+, such as alcohol or kitchenware, as per the law.
Why is the site only available to people aged 16 or over?
Protecting minors
As part of our Website Terms and Conditions we can only allow adults (18+) and young adults (16+) to access and use our website.
Can I get a refund?
Our refund policies...
Our refund policy for experiences (which we call Vendor Offers) can be found within our Mór Member Terms and Conditions. Our refund policy for Mór Premium Membership can be found within our Mór Member Terms and Conditions. Our refund policy for Gift Cards can be found within our Mór Gift Card Terms and Conditions.
Payments, Discounts, and Checkout
Can I get a VAT receipt?
VAT invoices are available on request
If you need a specific invoice for business purposes, please email us at contact@themorcard.com and we’ll sort that for you straight away.
Why can’t I check out as a guest?
We don't have Guest Checkout
In order to purchase an experience with The Mór Card, you have to be a member. We don't sell any of our products and experiences (except Gift Cards) to non-members, sorry. This is a simple process which is either part of the checkout process or can be completed from the account section in the navigation bar.
Why am I being charged £79 on top of my purchase?
We're member-only, please log in or sign up
If you try to purchase one of our experiences without being a member (or not logged in to your account) our website will automatically add annual Mór Individual membership (which is £79) to your bag and checkout. If you are a member, please just log in and it will be removed. If you are not yet a member, please join to complete your checkout. You can find out more about the benefits at our membership page.
What payment methods do you accept?
The different ways to pay on themorcard.com
We accept Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit (including Maestro) and American Express cards.
Data, Privacy, and Legal
Where can I find the Terms of Service for themorcard.com?
Quickly link to our Terms of Service
Read our up-to-date Terms of Service here. You can also find a link to this document in the footer of every page of our website.
Where can I find your Privacy Policy?
Quickly link to our Privacy Policy
Find our up-to-date Privacy Policy here. You can also find a link to this document in the footer of every page of our website.
What are the T&Cs for your competitions?
Please check every competition's specific terms and conditions
Every competition we operate is subject to its own set of terms and conditions. On any email or website page promoting a competition there will always be a link to that competition’s terms and conditions – look out for “T&C”.
Will you send me emails?
Email marketing service emails
Yes – as a Mór Member, we will send you Mór Member communications consisting of administrative, operational, marketing and promotional content. These will be sent by email. You may opt-out of receiving marketing emails containing details such as new third-party vendors and Vendor Offers at any time by clicking ‘unsubscribe’ in the footer of any of our emails. However, please note that if you opt-out of receiving marketing emails from us, you will still receive service emails relating to your Mór Member Account and any purchases of Vendor Offers you make. If you are a Mór Corporate member or a Mór +Plus member, you may receive specific emails related to your membership choice.
How will you use my data?
Data privacy is governed by our Privacy Policy
We will use the information you give us in relation to your Mór Member Account and this and any other information you give us at any time shall be processed in accordance with our Privacy Policy. Generally, we use your personal data to operate and administer our Mór Website, your Mór Member Account, and to share your details with our third-party vendors when you make a purchase. You acknowledge and agree that data supplied to a third-party vendor may be further used and retained by the vendor where permitted in accordance with the relevant third-party vendor's terms and conditions.
How do I unsubscribe from the newsletter?
It's easy to unsubscribe from marketing emails
There is an unsubscribe button found at the bottom of every newsletter email we send. We’ll be sad to see you go!
What is Loytech and what does it have to do with Mór?
Mór is a trading name of Loytech Limited
We are Mór, and we are the operator of the Mór Platform – the e-commerce platform at www.themorcard.com where Mór Members can purchase products, services and experiences from our third-party vendors. Mór is a trading name of Loytech Limited, a private limited company incorporated in England and Wales under company number 13134112 and registered office at 71 Queen Victoria Street, London, United Kingdom, EC4V 4BE. Loytech Limited is registered for VAT, number GB 376 7849 30. When we say "we", "our" and "us", we mean Loytech Limited, which runs the Mór Platform.
I would like my account and personal data removed from your system – how do I do this?
Removing your personal data is quick and easy
To remove your personal data and account from our site, please email contact@themorcard.com and we’ll sort this for you.
Company Information
Does Mór pay tax in the UK?
We are 100% UK-based for all taxation purposes
Yes, we do. Mór is a trading name of Loytech Limited, a private limited company incorporated in England and Wales under company number 13134112 and registered office at 71 Queen Victoria Street, London, United Kingdom, EC4V 4BE. Loytech Limited is registered for VAT, number GB 376 7849 30. Loytech Limited pays all of its taxes in the UK and uses no tax avoidance mechanisms or schemes.
Is Mór based in the UK?
We are 100% based in the British Isles
Yes, we are. Mór is a trading name of Loytech Limited, a private limited company incorporated in England and Wales under company number 13134112 and registered office at 71 Queen Victoria Street, London, United Kingdom, EC4V 4BE. Loytech Limited is registered for VAT, number GB 376 7849 30. 100% of our employees are based in the British Isles, including our Directors and Shareholders.
Is there a Careers page for Mór?
It’s great to hear you’d like to work with the Mór team. We advertise all open roles on the Loytech (our legal entity and ‘holding company’) careers website, along with more information about who we are and how we like to work. We are – of course – an equal opportunities employer.
Who are we and what is Mór?
All about us and our legal entity
We are Mór, and we are the operator of the Mór Platform – the e-commerce platform at www.themorcard.com where Mór Members can purchase products, services and experiences from our third-party vendors. Mór is a trading name of Loytech Limited, a private limited company incorporated in England and Wales under company number 13134112 and registered office at 71 Queen Victoria Street, London, United Kingdom, EC4V 4BE. Loytech Limited is registered for VAT, number GB 376 7849 30. When we say "we", "our" and "us" in these Terms, we mean Loytech Limited, which runs the Mór Platform. When we say "you" or "your", we mean you or, where the context otherwise requires, any person who has validly registered to become a Mór Member under these Terms and for whom a Mór Member Account has been created and remains open. When we refer to "Vendor Offers", we mean offers to purchase products, services and/or experiences made available by our third-party vendors via the Mór Platform.
What is your VAT number?
We are registered in the UK for VAT
Mór is a trading name of Loytech Limited, company number is 13134112. Loytech Limited is registered for VAT, number GB 376 7849 30.
How do I contact The Mór Card?
Get in touch if we can help with anything
You can email us at contact@themorcard.com and we will respond as soon as possible. You can write to us at our registered office which is: 71 Queen Victoria Street, London, United Kingdom, EC4V 4BE. All formal communications and notices you send to us should be sent by email. We will send our notices to you at the email address you have given us when you become a Mór Member or any email address you notify to us afterwards by updating your Mór Member Account details. It is important that you keep your email details up to date so we can contact you. If you have any complaints or issues about Mór, your Mór Member Account or any communications from Mór, please contact us in any of the ways set out in this section.